ActiveComply

Data Connector for BI Tools: SocialShield

Melissa Grindel

Sarah Cabrera

Kierstin Helms

SocialShield User Guide

What is Social Media?

What is a Platform/Service?

What is a Profile?

How Often are Profiles Checked for Changes?

What are Assets?

SocialShield Discovery Settings

What are Trigger Terms?

What is a Facebook Business Page?

How Often are Websites Archived?

Quick Undo

Facebook Business Page Help Guide

Updates to Instagram’s API: Invitations and Reauthorization

FAQs

Executive Reporting Dashboard

Assets Monitored on Dashboard

Trends

Clearance Report

Notifications Tab

Alerts

Sorting Alerts

Clearing Alerts

"Move To" Button

Using the Date Filter

Advanced Trigger Term Search Engine

Clear Multiple Identical Posts

Archiving

Activity Log

Internal Notes

Alerts Folder

SocialShield Discovery Collection Folder

SocialShield Asset Monitoring Statuses

SocialShield Loan Officer Discovery

Discovery Folder

Profile Flags

Scanning for Individual Licensed Employee Information

Unapproved Websites

Profiles Folder

Collections Folders

Notification Toggle

Complaints & Good Reviews Collection Folders

Inappropriate Language & Politics Collection Folder

Translations Collection Folder

Videos Collection Folder

AI Video Assist

"More" Folders

Contacts Page

Contact Cards

Creating Contact Cards

Contact Emails & Bulk Import

Assets Page

Manually Adding Assets

Assigning Social Media Assets to Contact Cards

Bookmarks

Bookmarks Page

Exporting Reports From SocialShield

Terminating Employees in the System

Reporting Resources

Branches Page

Branch Cards

Branch Support Contact

Branch Contacts

Branch Tickets

Branch Ticket - User Portal Link

Branches

Tickets Page

Tickets and Emailing Corrective Action

"Sticky" CC's

"Send Later"

Content Risk Rating

Ticket Settings

Ticket Statuses

Changing the "From" Address on Automated System Emails

ActiveComply SocialShield Tickets - Guidance for Employees

Ticket Owner

Ticketing

SocialShield Settings Configuration

Manage Users

Creating your own trigger terms can be a little tricky. We've outlined a short how-to-guide to simplify the process for you.

Advanced Trigger Searches

Content Policies Page: Matched Keywords

Change your ActiveComply password using the steps below:

How to Change Your Password

Settings

Adding LinkedIn Accounts for Monitoring

ActiveComply LinkedIn Monitoring - Guidance for Licensed Employees

Renewing LinkedIn Permissions

LinkedIn Monitoring

Find answers and get help from Intercom Support and Community Experts

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