As of June 29, 2026, ActiveComply will no longer support automated X (Twitter) monitoring in SocialShield. This guide explains why, what it means for your compliance program, and the steps you can take to maintain oversight continuity.
Your historical X data remains fully accessible in SocialShield. Nothing has been deleted. What changes is that no new X content will be ingested after June 29.
What Happened
X made changes to their API licensing model that, despite our best efforts, we were unable to reach a workable agreement on. Rather than pass a significant additional cost on to our customers, we made the decision to discontinue X monitoring. All other platforms supported by SocialShield are unaffected.
What This Means for Your Compliance Program
The good news is that you have clear, regulator-supported options for maintaining compliance. Examiners generally do not require that every platform be actively monitored. What they look for is that your firm has a documented, consistently applied policy governing employee use of social media.
RECOMMENDED ACTION 1 — Review Your Social Media Policy
We recommend reviewing and updating your firm's internal social media policy to address X (Twitter) given this change. Regulators typically look to confirm that a documented policy exists around employee social media usage. Having something in place and on record is generally what provides comfort in the event of an audit or examination. We'd encourage you to work with your compliance team on what the right update looks like for your firm.
RECOMMENDED ACTION 2 — Use Bookmarks for Continuity
To help maintain some continuity around X accounts you've been tracking, you may want to consider using SocialShield's Bookmark feature. Bookmarks allow you to attach an X profile URL to a Contact Card so the account remains inside your Compliance Management System as a documented, periodically reviewed item.
A few things to keep in mind about Bookmarks. They are a manual review and documentation tool, not automated monitoring. Content is not ingested, archived, or scanned automatically. Think of them as a way to preserve oversight continuity and maintain an audit trail rather than a like-for-like replacement for monitoring.
Already have X profiles in SocialShield that you'd like migrated to Bookmarks? We can take care of that for you. Just reach out to our support team and we'll get it done.
How to add an X account as a Bookmark:
Find the Contact Card with the X account in Assets
Use the + icon to add the X profile URL as a Bookmark
Set a manual review timeline that fits your compliance cadence
Stamp a Last Reviewed date if the account has been recently reviewed
Confirm it appears correctly in the Contacts Page export
QUESTIONS?
If you have any questions about this change or would like to talk through your options, please don't hesitate to reach out to your CSM or our support team. We're happy to help.