SocialShield Bookmarks will allow users to add any URL to a Contact Card. Bookmarks will allow users to perform manual reviews of any currently unsupported social media platforms and websites. Users will be able to establish manual review timelines, send Tickets to employees regarding specific Bookmarks, and have a more comprehensive export from the Contacts Page for regulatory audits.
Note: Bookmark content is not monitored or archived. To ensure regulatory compliance, users should manually review Bookmarks and utilize SocialShield's Last Reviewed date to ensure continual periodic review.
How to Add a Bookmark
To add a Bookmark, users may visit any Contact Card and use the plus (+) icon. A popup box will allow for entering of any website URL.
Bookmark Action Options
After a Bookmark has been added, users can begin issuing corrective action Tickets to the associated Contact by choosing the Bookmark and then selecting the Tickets button. Tickets for Bookmarks will function the same as Tickets for Assets.
Users may use the ellipsis icon to perform actions on the Bookmark, including:
Removing the Bookmark from the Contact
Marking the Bookmark as being manually reviewed and in compliance
Clearing the last reviewed date from the Bookmark
Marking as Reviewed
After a Bookmark has been manually reviewed, users may use the "Mark as reviewed" action option to assign a Last Reviewed date to the Bookmark. This date will reflect on the Contact Card as well as on the Bookmarks Page. Users may also elect to use the "Mark as reviewed" action option again to override and display a new Last Reviewed date. The "Clear last reviewed date" action option may also be utilized when necessary.
