When employees depart an institution, Users may wish to discontinue monitoring of employee social media Assets within the ActiveComply system. To do so, users can follow the below steps:
Step 1: Finding Terminated Employees
Users may visit the Contacts Page and filter the contact status to Terminated Contacts. This filter will reflect Contacts that have been automatically terminated through an ActiveComply NMLS Consumer Access data subset update or manually created Contacts who have been manually marked as terminated. These Contact Cards will reflect a red icon under the Contact Employment Status column.
Step 2: Clearing Outstanding Profile Flags and Alerts
On a terminated employees Contact Card, Users make click the triple-dot icon and select the "clear all triggers and collections". This will clear the social media Asset's post content and profile compliance flags from all collection folders. Continue this process for all of the terminated employees linked Assets.
Step 3: Change the Assets Monitoring Status
After the Asset has had all alerts fully cleared from the system, Users may use the eyeball icon to change the monitoring status to Not Monitoring. This will disable all monitoring for the Asset and prevent any future flags from occurring. Continue this process for all of the terminated employees linked Assets.
Step 4: Close All Open Tickets
Now that the employee has departed, open corrective action Tickets no longer apply. From the Contact Card, Users may visit the Contact Card Ticket icon to make internal notes on open Tickets and mark them as Closed.
Step 5: Adding a Termination Date (optional)
Contact Cards that are automatically terminated from NMLS Consumer Access data will reflect an "Invalid Date" in the Terminated date field. Users may choose to include a termination date for internal recording purposes.
Step 6: Copying Assets to a Custom Collection Folder (optional)
Complete: Monitoring Fully Disabled within ActiveComply
Once fully processed, a terminated employees Contact Card should reflect no open alerts, no open Tickets, and a monitoring status changed to Not Monitoring.