Tickets carry different statuses depending on the interactions between the ActiveComply user and the licensed employee:

Tickets marked red for Pending Correction are Tickets that have been assigned by the user to the licensed employee where the licensed employee has not yet taken action. Based on the settings elected for Tickets, licensed employees will receive reminder emails for a specified duration when the Ticket is in Pending Correction Status. Tickets will move back into a Pending Correction status when an ActiveComply user marks the Ticket as Not Completed.

Tickets marked blue for Comment Added are Tickets where the licensed employee has reviewed the request and added a comment on the Ticket. Users should view comments on Tickets and reply to the licensed employee when necessary. Once a user has replied to a licensed employee comment, the Ticket is moved back into the red status of Pending Correction.

Tickets marked yellow for Pending Verification are Tickets where the licensed employee has reviewed the item, completed the Requested Actions, and has marked the item as completed. Users should review the profile or content on the social media platform to confirm if the actions have truly been completed before marking the item as Ticket Completed.

Tickets marked grey for Closed are Tickets that have been reviewed and marked as Closed after Request Actions have been completed. Users can select the Status filter Closed to see all Tickets that have been completed.

Tickets marked purple for Send Later are Tickets that have been created where the ActiveComply users has opted to send the Ticket email to the licensed employee at a later time.