After issuing corrective action, users can view a list of all Tickets on the Tickets Page. To access the Tickets Page, users can use the Setting Gear icon and select Tickets.
At a glance, the user will see the Platform being Ticketed, Ticket Title, Ticket Status, Contact Status (Active Contacts will appear as green icons and Terminated Contacts will appear as red icons), Assigned To, Ticket Owner*, Assigned By, Last Updated date, Ticket Creation date, Last Emailed date, and assigned Risk Status. These fields will be included in Ticket Exports.
*Ticket Owner is not currently included in Ticket Export.
Users can filter Tickets by who created the ticket (Assigned By), the Ticket Owner, the Ticket Status, the different violation Categories, the Risk rating, and Employment Status.
Users can also see Tickets by using the Ticket Alert icon at the top right of the access bar.
Note: By selecting the Ticket Alert icon, an automatic filter status of Needs Attention will be applied.