Users can add a Content Risk Rating to Tickets to help prioritize which Tickets may need immediate or continual attention until resolved. Users can utilize this feature on new Tickets, as well as add a rating to existing Tickets. Only Users can view this rating; the rating will not be visible to the employee the Ticket is assigned to.

By default, Risk Rating will be a field that can be sorted under the Tickets Page and, if applicable, Branch Pages.

On the Tickets Page and Branch Pages (if applicable), a User may also filter by Risk Rating.

Note: Content Risk Rating will be featured on all Ticket export files.