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Complaints & Good Reviews Collection Folders

Melissa Grindel avatar
Written by Melissa Grindel
Updated over 3 months ago

The Complaints Collection Folder will automatically isolate social media reviews that are 3 stars and under. From the Complaints Collection Folder, users can add internal notes to specific complaints and document them as part of a broader complaint management system.

The Good Review Collection Folder will automatically isolate social media reviews that are 4 and 5 stars.

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