First, see our article on Dealing with Defunct Employee Social Media Accounts to see if accounts can be resolved without contacting the social media platform. Follow the below steps if no other options are viable. Keep in mind that social media platform request response times may vary and resolutions are at their sole discretion.
Got to the File a Trademark Compliant to report a page.
Complete Section 1: provide your information.
Complete Section 2: provide trademark details.
Complete Section 3: provide the URLs for the accounts you are reporting.
Finally, affirm the legal statements and submit the compliant. A platform representative may reach out to you via email to request more information. The platform will notify you via email if action is taken against the listing or they will provide the reason they cannot process your request.
Make sure to record the corrective action you have taken for this profile as well as any platform responses in the ActiveComply notes section.