First, see our article on Dealing with Defunct Employee Social Media Accounts to see if accounts can be resolved without contacting the social media platform. Follow the below steps if no other options are viable. Keep in mind that social media platform request response times may vary and resolutions are at their sole discretion.
Identify the username of the Instagram account you want removed.
Go to the Trademark Report Form and select the option that best fits the situation (infringes on my trademark is the most common selection).
Select “Continue with my trademark report” and complete the required information fields.
After submitting this report, Instagram will have a reviewer take a look at the page. This reviewer may contact you for additional information, such as your company website domain, proof of trademark ownership, etc. The platform will notify you via email if action is taken against the listing or they will provide the reason they cannot process your request.
Make sure to record the corrective action you have taken for this profile as well as any platform responses in the ActiveComply notes section.